NOTE:
Is your CAC reader Mac friendly? Visit the USB Readers page to verify the CAC reader you. On the Personal tab, review the list of certificates to determine if your CAC certificates are in the list. The certificates on your CAC will be issued by a DoD CA. If the certificates appear in the list, you are finished. If the certificates do not appear in the list, please see the note below. No Client Certificate Presented Error on AKO Login is a common error seen by the Army personnel. This is due to using a browser that doesn’t have the required certification. You will come across this error when you’re trying to have access to AKO (Army Knowledge Online) on a personal computer. After a microsoft update a few months ago my smart card reader no longer recognize my CAC. When I would try to log onto military sites, it would say no certificates present. On activclient (middleware), it would say no card reader detected. I am using a SCR331 and a Stanley global as card readers. However, I know my CAC and the readers are good.
Between mid October 2019 and mid February 2020 everyone in the Army was migrated to use their PIV Authentication certificate for Email access. You no longer use the Email certificate for Enterprise Email or any CAC enabled websites
Mac users who choose to upgrade (or already have upgraded) to Mac OS Catalina (10.15.x) or Big Sur (11.xx.x) will need to uninstall all 3rd Party CAC enablers per https://militarycac.com/macuninstall.htm AND reenable the native smart card ability (very bottom of macuninstall link above)
If you purchased your Mac with OS Catalina (10.15.x) or Big Sur (11.xx.x) already installed, you can skip the uninstall part above and follow the instructions below.
6 'high level' steps needed, follow down the page to make this a painless systematic process
| 1. | Is your CAC reader 'Mac friendly'? |
| 2. | Can your Mac 'see' the reader? |
| 3. | Verify which version of Mac OS you have |
| 4. | Figure out which CAC (ID card) you have |
| 5. | Install the DoD certificates |
| 5a. | Additional DoD certificate installation instructions for Firefox users |
| 6. | Decide which CAC enabler you want to use (except for 10.12-.15 & 11) |
Step 1: Is your CAC reader Mac friendly?
Visit the USB Readers page to verify the CAC reader you have is Mac friendly.
Visit the USB-C Readers page to verify the CAC reader you have is Mac friendly.
'Some, not all' CAC readers may need to have a driver installed to make it work.
NOTE: Readers such as: SCR-331 & SCR-3500A may need a firmware update (NO OTHER Readers need firmware updates).
Information about these specific readers are in Step 2
Step 2: Can your Mac 'see' the reader?
Plug the CAC reader into an open USB port before proceeding, give it a few moments to install
Step 2a: Click the Apple Icon in the upper left corner of the desktop, select 'About This Mac'
Step 2b: Click 'System Report...' (button)
Step 2c: Verify the CAC reader shows in Hardware, USB, under USB Device Tree. Different readers will show differently, most readers have no problem in this step. See Step 2c1 for specific reader issues.
Step 2c1: Verify firmware version on your SCR-331, SCR-3310 v2.0, GSR-202, 202V, 203, or SCR-3500a reader. If you have a reader other than these 6, Proceed directly to step 3
Step 2c1a-SCR-331 reader
If your reader does not look like this, go to the next step.
In the 'Hardware' drop down, click 'USB.' On the right side of the screen under 'USB Device Tree' the window will display all hardware plugged into the USB ports on your Mac. Look for “SCRx31 USB Smart Card Reader.” If the Smart Card reader is present, look at 'Version' in the lower right corner of this box: If you have a number below 5.25, you need to update your firmware to 5.25. If you are already at 5.25, your reader is installed on your system, and no further hardware changes are required. You can now Quit System Profiler and continue to Step 3.
Step 2c1b-SCR-3310 v2.0 reader
If your reader does not look like this, go to the next step.
In the 'Hardware' drop down, click 'USB.' On the right side of the screen under 'USB Device Tree' the window will display all hardware plugged into the USB ports on your Mac. Look for “SCR3310 v2.0 USB Smart Card Reader.” If the Smart Card reader is present, look at 'Version' in the lower right corner of this box: If you have a number below 6.02, it will not read the 'G+D FIPS 201 SCE 7.0' CAC on Mac OS 11.xx.x or 10.15.7. I contacted HID (the company that makes these readers) on 14 DEC 2020 to find a way to update the firmware to 6.02. They said there is not firmware update for the reader. If your reader is older, you may need a new one. Please look at: https://militarycac.com/usbreaders.htm to find a compatible one. If you are already at version 6.02, your reader should work fine on your Mac and no further hardware changes are required. You can now Quit System Profiler and continue to Step 3.
Step 2c1c-SCR-3500A reader
If you have the SCR3500A P/N:905430-1 CAC reader,you may need to install this driver, as the one that installs automatically will not work on most Macs. Hold the control key [on your keyboard] when clicking the .pkg file [with your mouse], select [the word] Open
Step 3: Verify which version of MacOS you have?
(You need to know this information for step 6)
Step 3a: Click the Apple Icon in the upper left corner of your desktop and select 'About This Mac'
Step 3b: Look below Mac OS X for: Example: Version 10.X.X, or 11.X
Step 4: Figure out which CAC (ID Card) you have
Military Cac For Mac No Client Certificate Presented Firefox
(You need to know this information for step 6)
Look at the top back of your ID card for these card types. If you have any version other than the seven shown below, you need to visit an ID card office and have it replaced. All CACs [other than these six] were supposed to be replaced prior to 1 October 2012.
Find out how to flip card over video
Step 5: Install the DoD certificates (for Safari and Chrome Users)
Go to Keychain Access
Click: Go (top of screen), Utilities, double click Keychain Access.app
(You can also type: keychain access using Spotlight (this is my preferred method))
Select login (under Keychains),and All Items (under Category).
Download the 5 files via links below (you may need to <ctrl> click, select Download Linked File As... on each link) Save to your downloads folder
Please know... IF You have any DoD certificates already located in your keychain access, you will need to delete them prior to running the AllCerts.p7b file below.
https://militarycac.com/maccerts/AllCerts.p7b,
https://militarycac.com/maccerts/RootCert2.cer,
https://militarycac.com/maccerts/RootCert3.cer,
https://militarycac.com/maccerts/RootCert4.cer, and
Double click each of the files to install certificates into the login section of keychain
Select the Kind column, verify the arrow is pointing up, scroll down to certificate, look for all of the following certificates:
DOD EMAIL CA-33 through DOD EMAIL CA-34,
DOD EMAIL CA-39 through DOD EMAIL CA-44,
DOD EMAIL CA-49 through DOD EMAIL CA-52,
DOD EMAIL CA-59,
DOD ID CA-33 through DOD ID CA-34,
DOD ID CA-39 through DOD ID CA-44,
DOD ID CA-49 through DOD ID CA-52,
DOD ID CA-59
DOD ID SW CA-35 through DOD ID SW CA-38,
DOD ID SW CA-45 through DOD ID SW CA-48,
DoD Root CA 2 through DoD Root CA 5,
DOD SW CA-53 through DOD SW CA-58, and
DOD SW CA-60 through DOD SW CA-61
NOTE: If you are missing any of the above certificates, you have 2 choices,
1. Delete all of them, and re-run the 5 files above, or
2. Download the allcerts.zip file and install each of the certificates you are missing individually.
Errors:
Error 100001 Solution
Error 100013 Solution
You may notice some of the certificates will have a red circle with a white X . This means your computer does not trust those certificates
Military Cac For Mac No Client Certificate Presented Mean
You need to manually trust the DoD Root CA 2, 3, 4, & 5 certificates
Double click each of the DoD Root CA certificates, select the triangle next to Trust, in the When using this certificate: select Always Trust, repeat until all 4 do not have the red circle with a white X.
You may be prompted to enter computer password when you close the window
Once you select Always Trust, your icon will have a light blue circle with a white + on it.
The 'bad certs' that have caused problems for Windows users may show up in the keychain access section on some Macs. These need to be deleted / moved to trash.
The DoD Root CA 2 & 3 you are removing has a light blue frame, leave the yellow frame version. The icons may or may not have a red circle with the white x
| or | DoD Interoperability Root CA 1 or CA 2 | certificate | |
| DoD Root CA 2 or 3 (light blue frame ONLY) | certificate | ||
| or | Federal Bridge CA 2016 or 2013 | certificate | |
| or | Federal Common Policy CA | certificate | |
| or | or | SHA-1 Federal Root CA G2 | certificate |
| or | US DoD CCEB Interoperability Root CA 1 | certificate |
If you have tried accessing CAC enabled sites prior to following these instructions, please go through this page before proceeding
Clearing the keychain (opens a new page)
Please come back to this page to continue installation instructions.
Step 5a: DoD certificate installation instructions for Firefox users
NOTE: Firefox will not work on Catalina (10.15.x), or last 4 versions of Mac OS if using the native Apple smartcard ability
Download AllCerts.zip, [remember where you save it].
double click the allcerts.zip file (it'll automatically extract into a new folder)
Option 1 to install the certificates (semi automated):
From inside the AllCerts extracted folder, select all of the certificates
<control> click (or Right click) the selected certificates, select Open With, Other...
In the Enable (selection box), change to All Applications
Select Firefox, then Open
You will see several dozen browser tabs open up, let it open as many as it wants..
You will eventually start seeing either of the 2 messages shown next
If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'
Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers
or
'Alert This certificate is already installed as a certificate authority.' Click OK
Once you've added all of the certificates...
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it
Option 2 to install the certificates (very tedious manual):
Click Firefox (word) (upper left of your screen)
Preferences
Advanced (tab on left side of screen)
Certificates (tab)
View Certificates (button)
Authorities (tab)
Import (button)
Browse to the DoD certificates (AllCerts) extracted folder you downloaded and extracted above.
Note: You have to do this step for every single certificate
Note2: If the certificate is already in Firefox, a window will pop up stating: 'Alert This certificate is already installed as a certificate authority (CA).' Click OK
No Client Certificate Presented Cac Card
Note3: If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'
Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers
Once you've added all of the certificates...
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it
Step 6: Decide which CAC enabler you can / want to use
Only for Mac El Capitan (10.11.x or older)
After installing the CAC enabler, restart the computer and go to a CAC enabled website
NOTE: Mac OS Sierra (10.12.x), High Sierra (10.13.x), Mojave (10.14.x), Catalina (10.15.x), and Big Sur (11.1) computers no longer need a CAC Enabler.
Try to access the CAC enabled site you need to access now
Mac support provided by: Michael Danberry
utilizing an M1 chip. If you have the Intel chip, please look here for support
Big Sur [11.x]
Released on 12 November 2020
I have Mac OS Big Sur on an M1 chip based Mac, and am able to access CAC enabled websites using the native smart card, and adding the DoD certificates from step 5 on https://militarycac.com/macnotes.htm
NOTE: I tested with both the Identive SCR3310v2.0 USB Smart Card Reader (USB type C) and the Identive SCR3500C USB Smartfold Card Reader (USB type C), the AvidCard CAC_C USB Smart Card Reader (USB type C) did NOT work for me utilizing a G+D FIPS 201 SCE 3.2 CAC or 7.0 CAC.
NOTE2: Mac OS 11.xx.x would not read the 'G+D FIPS 201 SCE 7.0' CAC with the SCR-3310 v2.0 reader with firmware Version below 6.02. So, if your reader is below 6.02, you may need to purchase a new reader.
Some programs that were made to work with the Intel based Mac will work when your computer installs a program called Rosetta 2.
Virtual Machines and Bootcamp are still not compatible to run Windows for certain DoD websites. I have contacted Parallels and asked to be on their beta. But am unable to find an ARM version of Windows to install in the Parallels Virtual Machine.
How to sign a PDF using Adobe
Please verify these settings on your Mac:
Open an Adobe PDF file,
Select the words Adobe Reader [or Acrobat Reader] (at the top of the screen)
Click Preferences
Under Categories, scroll down to Signatures
In the Creation and Appearance section, click More
Make sure Enable CryptoTokenKit framework support is checked.
You also need to changethe Default Signing Format from PKCS#7-Detached toCAdES-Equivalent
Close Adobe Reader
Double click an Adobe PDF file you need to sign
Problems accessing DTS?
You have to use the Safari web browser (Chrome has not worked for anyone)
Select the Show Details (button)
Click the link titled: visit this website
Click the button that shows: Visit Website
Enter your computer password, [you are manually adding the web address to your keychain access].
Click Update Settings (button)
DTS should now open for you.
I have added some sites I know are having this issue here. You can download the certificates you need. Then will only need to double click it and do a manual trust on them.
Here's How to manually trust the certificate(s): Double click the certificate, select the triangle next to Trust, in the When using this certificate: select Always Trust.
Air Force and Coast Guard users who utilize VMware Horizon need to update their client
NOTE: I'm not sure if this program will install with an M1 chip. If anyone in the Air Force tries it, please let me know.
Here is the link:
https://my.vmware.com/web/vmware/downloads/details?downloadGroup=CART21FQ1_MAC_543&productId=863&rPId=44670
Look here for installation steps
You will see in Table 1 that no CAC enablers are compatible with Mac OS Big Sur.
CAC Readers: With a variety of CAC readers available today there are also a variety of issues. The SCR series of CAC readers work very well. The SCR-331 reader may need a Firmware Update. See several different models of USB CAC readers here. You will see a small note on some of the readers to show you how to make them compatible with your Mac.
.
Air Force users look here for some helpful information
Navy users look here for some specific information
Big Sur (11.x) users with Intel chip, utilize the Big Sur support page
Catalina (10.15.x) users, utilize the Catalina support page
Mojave (10.14.x) users, utilize the Mojave support page
High Sierra (10.13.x) users, utilize the High Sierra support page
Sierra (10.12.x) users, utilize the Sierra support page
El Capitan (10.11.x) users, utilize the El Capitan support page
Yosemite (10.10.x) users, utilize the Yosemite support page
Mavericks (10.9.x) users, utilize the Mavericks support page
Mountain Lion (10.8.x) users, utilize the Mountain Lion support page
Lion (10.7.x) users, utilize the Lion support page
Snow Leopard (10.6.x) users, utilize the Snow Leopard support page
Leopard (10.5.x) users, utilize the Leopard support page
Tiger (10.4.x) users, utilize the Tiger support page
If you are still having problems, contact us